PRIVACY POLICY

GENERAL

The Hairhouse Warehouse Pty Ltd A.B.N. 65 079 509 738 (Hairhouse Warehouse) respects the privacy of individuals by treating all personal information as confidential and by handling it in accordance with the Privacy Act 2001 and the National Privacy Principles.
This Policy covers all personal information that we hold and includes information we have collected through our stores, over the phone through our Support Centre and over the internet through our web site. This Policy also covers personal information that we have sourced from third parties.

COLLECTION

The information collected may include your name, postal address, telephone number and email address from members of the Hairhouse Warehouse TLC Members Reward Programme so that we can send you emails or mail messages relating to upcoming sales, specials and other Hairhouse Warehouse TLC Members Reward Programme information.
Hairhouse Warehouse collects information from you on an on-going basis whenever you visit Hairhouse Warehouse’s website.
Hairhouse Warehouse will only collect personal information that is necessary for one or more of its functions or activities.

DISCLOSURE

Hairhouse Warehouse may disclose your personal information:

  • to our agents, contractors or third party service providers that supply products or services to Hairhouse Warehouse for the purpose of Hairhouse Warehouse’s business. For example, your name, address and telephone number may be disclosed to a third party supplier of products or services that relate directly to a complaint that you have made about any of our products or services;
  • to our franchisees, where the information relates to the Hairhouse Warehouse franchise operated by the franchisee;
  • where the law requires Hairhouse Warehouse to do so; or
  • if you consent.

Personal Information may be disclosed under other circumstances where permitted by the Privacy Act.

COOKIES

Hairhouse Warehouse may use cookies to collect information from you. Cookies identify a particular computer to Hairhouse Warehouse’s server. Hairhouse Warehouse may use the information collected in this way to provide the user of that computer with a personalised experience of Hairhouse Warehouse’s website. Your browser may allow you to disable cookies. If you do this, your experience of the Hairhouse Warehouse website will not be personalised.

SECURITY OF INFORMATION

We use industry-standard safeguards to ensure the confidentiality of your personal information.

ACCESS TO YOUR INFORMATION

You can gain access to your information by written request. That request or any inquiry about Hairhouse Warehouse’s privacy policy should be sent to Privacy Officer at Hairhouse Warehouse Pty Ltd, PO Box 4449, Doncaster Heights, Victoria 3109. Telephone (03) 9234 2200. Email: please use the contact us web form and select privacy officer.
Hairhouse Warehouse will endeavour to deal with your request or inquiry as soon as is reasonably possible.

UPDATES TO YOUR INFORMATION

If your information changes, please contact Hairhouse Warehouse and Hairhouse Warehouse will endeavour to update and correct the information. Hairhouse Warehouse may also contact you from time to time to check that your information is still accurate.

CHANGES TO OUR POLICY

Hairhouse Warehouse’s handling of any information it collects from you (including information previously collected) will be governed by the most current version of this policy. Please check this policy regularly.

CONTACT INFORMATION

Hairhouse Warehouse may be contacted here

August 2009

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