Click & Collect FAQ

Click&Collect

Click & Collect is a free and convenient shopping experience for you. Shop online now and you may collect your order from your preferred store within 3 hours!

  • STEPS
  • FAQ
  • STORES

Click & Collect in 3 easy steps

1. Shop Online

2. Checkout

3. Collect In-store

Click & Collect in 3 easy steps

1. Shop Online

Select Find in Store/Click & Collect at product page and select your preferred store as “Click & Collect store”. Add your products to cart and proceed to checkout. In Shopping Cart, if your products are unavailable, you may change preferred store or select delivery.

2. Checkout

Ensure “Click & Collect” is selected as your delivery method and your preferred store details are correct; then complete checkout.

3. Collect In-store

An order confirmation email will be sent to you once the order has been placed. When the order is ready for collection, a second email will be sent with instructions for collection.

Faq

At Hairhouse we take pride in offering excellence in customer service and will endeavor to have your order ready for collection within 3 hours. During peak periods, processing times may vary. You will be notified via email once your order is ready for collection.

To collect your order from store, please provide the following:

  • Copy of the email with your Click & Collect order number
  • Photo ID

The name on the Photo ID must match the details on the order confirmation email.

Yes, however the nominated collector will need to provide the following:

  • Copy of the email with your Click & Collect order number
  • Photo ID of the nominated collector

The name on the Photo ID of the purchaser must match the details on the order confirmation email.

We are unable to split the order to Click & Collect and delivery, however you can place separate orders if you require 2 separate fulfillment options.

In the unfortunate event a store is unable to fulfill your order, you will be notified within the 3 hour time frame and an alternative store will be provided by our customer care team. You will have the option to collect from another store or our warehouse will ship the order to your address.

You will need to contact the store directly or our customer care team via customer enquiry form or email if you wish to cancel a Click & Collect order.

Refunds can be processed via original payment method provided the circumstances meet our refund policy.

Once your order is ready for collection and you've been notified, the store can hold your order for 7 days.

Please contact our Customer Care team regarding any Click & Collect queries via customer enquiry form.

Avaliable Stores

Albury

Bendigo

Blacktown

Bondi Junction

Burwood

Casuarina

Castle Towers

Caloundra

Chadstone

Chadstone Express

Chatswood

Chermside

Colonnades

Doncaster

Eastland

Epping

Fountain Gate

Garden City

Greensborough

Indooroopilly

Ipswich

Knox City

Lidcombe

Liverpool

Midland Gate

Morayfield

Mt Druitt

North Lakes

Northland

Penrith

Plenty Valley

Queens Plaza

Tuggeranong

Tea Tree Plaza

Warringah Mall

Wendouree

Wetherill Park

Waurn Ponds