• CLICK & COLLECT
  • CLICK & COLLECT FAQ
  • DOORDASH
  • DOORDASH FAQ
  • STORES

Click & Collect

Step 1

Choose your products online

Step 2

Select Click & Collect at checkout

Step 3

Collect your order in-store

Price

Free!

Order Window

Saturday - Wednesday: Order before 2pm for same day pick up*
Thursday & Friday: Order before 6pm for same day pick up*

Click & Collect FAQ

At Hairhouse we take pride in offering excellence in customer service and will endeavor to have your order ready for collection within 3 hours. During peak periods, processing times may vary. You will be notified via email once your order is ready for collection.

To collect your order from store, please provide the following:

  • Copy of the email with your Click & Collect order number
  • Photo ID

The name on the Photo ID must match the details on the order confirmation email.

Yes, however the nominated collector will need to provide the following:

  • Copy of the email with your Click & Collect order number
  • Photo ID of the nominated collector

The name on the Photo ID of the purchaser must match the details on the order confirmation email.

We are unable to split the order to Click & Collect and delivery, however you can place separate orders if you require 2 separate fulfillment options.

In the unfortunate event a store is unable to fulfill your order, you will be notified within the 3 hour time frame and an alternative store will be provided by our customer care team. You will have the option to collect from another store or our warehouse will ship the order to your address.

You will need to contact the store directly or our customer care team via customer enquiry form or email if you wish to cancel a Click & Collect order.

Refunds can be processed via original payment method provided the circumstances meet our refund policy.

Once your order is ready for collection and you've been notified, the store can hold your order for 7 days.

Please contact our Customer Care team regarding any Click & Collect queries via customer enquiry form.

DoorDash

Step 1

Choose your products online

Step 2

Select DoorDash at checkout

Step 3

Items will be delivered to your door!

Price

$7.99 flat fee within 5km delivery radius of store.
$1 for every additional 1km (up to 10km).

Delivery Window

Order before 3 pm for guaranteed same-day delivery*

DoorDash FAQ

DoorDash started as a food delivery express door-to-door delivery service. Hairhouse is the first non-food retailer in Australia to partner with DoorDash, ensuring our customers have access to thousands of hair and beauty products if they are unable to make it into one of our stores.

Customers can place an order online at hairhouse.com.au, select DoorDash Same Day Store-To-Door delivery at the checkout and have the order delivered to their door within 2 hours. When an order is received, the store is notified and the store will pack the order. Your DoorDash delivery driver will pick up the order from store and deliver it straight to your door.

DoorDash is available in selected Hairhouse stores. Delivery is a maximum of 10km delivery radius from the store location.

DoorDash is only currently available within a 10km delivery radius of your preferred store. You can check DoorDash availability on the product page of our website, or in the checkout. DoorDash is available in participating stores only. To check if your local store is available for DoorDash please click here.

Order before 3 pm for guaranteed same-day delivery*. Orders can be placed with participating stores only. Order delivery window is subject to the individual store trading hours. You can check the store trading hours by calling the store directly. Note, trading hours may differ during public holidays and extended trading periods such as Christmas. Check your preferred stores trading hours here.

You will need to contact the store directly or our customer care team via customer enquiry form or email if you wish to cancel a DoorDash order.

Refunds can be processed via the original payment method provided the circumstances meet our refund policy. To request a refund a DoorDash delivery contact our customer care team via customer enquiry form or email.

You will need to contact the store directly or our customer care team via customer enquiry form or email.

You must be at your delivery location to receive the order. Failing to do so can result in an order cancellation. In cases where a customer is unavailable to accept the delivery the driver may contact you to leave the order somewhere safe.

If there is a missing item in your delivery, or you have received the incorrect delivery, we encourage you to contact the store to get the most up to date status of your order. You will need to contact the store directly or our customer care team via customer enquiry form.

*Participating stores only. Subject to store trading hours. Excludes public holidays. Check your preferred stores trading hours here. Ensure Click & Collect or DoorDash is selected at checkout. Instructions will be sent after order confirmation.

Avaliable Stores

DoorDash and Click & Collect

Albury

Baldivis

Belmont

Bendigo

Bentleigh

Blacktown

Brighton

Brimbank

Bondi Junction

Broadmeadows

Browns Plains

Burwood

Carlton

Casuarina

Castle Towers

Chadstone

Chapel Street

Chatswood

Chirnside Park

Colonnades

Craigieburn

Cranbourne

DFO Cairns

Doncaster

Eastland

Epping

Forest Hill

Garden City

Geelong

Greensborough

Hervey Bay

Highpoint

Ipswich

Joondalup

Knox City

Lidcombe

Liverpool

Marion

Melton

Merrylands

Midland Gate

Morayfield

Mornington

Mt Druitt

North Lakes

Northland

Pac Fair

Parramatta

Penrith

Plenty Valley

Queens Plaza

Riverside Plaza

Robina

Rouse Hill

Smithfield

Spencer Street

Sunbury

Tuggerah

Tuggeranong

Tea Tree Plaza

Top Ryde

Toombul

Warrnambool

Wetherill Park

Werribee

Waurn Ponds

Wendouree

Westlakes

Williamstown