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Updated: Wednesday 22st April 2020 1:00 PM



We are diligently continuing to process your order within 24-48 (depending on day purchased). Unfortunately Australia Post are experiencing significant delays to their services, due to an unprecedented increase in their parcel volume. Please allow for some extra time to receive your order. For more information specific to your area, please visit the Australia Post website.


Please feel free to lodge and enquiry using the “HELP” link below to further track the status of your parcel. Alternatively you can keep and eye on the Australia Post Track and Trace portal on their website. To view our Shipping and Returns policy click here.


Please ensure you are signed up to Style Society, so as we can reward you for your patience and loyalty!


Team Hairhouse.




Updated: Tuesday 21st April 2020 11:00 AM



Dear Valued Customers,


As we navigate through the unprecedented and ever-changing situation regarding the COVID-19 outbreak, we wanted to update you all to outline our current position.


The latest Government update, has allowed the work of hairdressers to continue. Therefore, our network of Independent / Family-Owned stores (under the Hairhouse Group) will continue to trade (strictly within the government imposed limitations).


Our store teams continue to enforce strict hygiene practices that are part of our daily practice. This includes increased strict social distancing between clients, disinfecting of all surfaces (including floors & benches), client chairs and all equipment.


Hand sanitiser is available throughout the stores.


It's an incredibly tough time for everyone, therefore we kindly ask that anyone who is experiencing virus-like symptoms, to stay safe & at home.


Our staff will happily help you to reschedule your appointment for a later date. We are also asking the same of our team members.


SALON SERVICES

Full service Salon availability


PIERCING SERVICES

In- line with Government extended shutdowns, Piercing is temporarily closed


ONLINE STORE & CLICK AND COLLECT

Online purchasing will operate as normal. Click and Collect will still be available at select stores


RETAIL

Whilst shopping centres and shopping precincts remain open to the public, we will be trading as usual. We currently do not have any restrictions in place for the purchase of hair care.


We would like to thank you for your loyalty and custom, and we look forward to things resuming back to normal, as soon as possible.


We will continue to keep you updated via email and on our website.


Best Wishes,


Team Hairhouse