Customer Care

Shipping & Delivery


Due to ongoing bushfire activity, Australia Post operations has been impacted in a number of locations in NSW and QLD.

Safety is our main priority. We will provide updates as information is made available.


Goods will be sent via registered post using Australia Post. All orders are shipped from Melbourne, Australia. We endeavour to dispatch orders which are in stock within 2 business days of receiving confirmation of payment.

HHWH Online Pty Ltd has no control over, and makes no warranty in relation, to the performance of Australia Post or any other company which we may use to deliver our goods.

Due to a high volume of orders during sale periods there may be delays in dispatching orders. Express shipping may also be unavailable during sale periods.


Style Society Shipping
^Hairhouse Warehouse Online Pty Ltd offers Style Society members FREE standard postage and handling (within Australia) on all orders $50 and over.
For all orders under $50 a shipping charge of $9.95 per consignment applies.


Standard Shipping
Receive FREE standard postage and handling (within Australia) on all orders $80 and over.
Shipping charge is a flat rate of $9.95 per consignment for all orders under $80.
Please allow between 3-5 business days for delivery from date of dispatch to Victoria, South Australia, Tasmania, New South Wales and Southern Queensland, and between 4-6 business days for delivery to Northern Queensland, Western Australia and Northern Territory.
Time frames are approx. only, once despatched we hold no responsibility for any delays caused by Australian Post


Express Shipping
Express shipping is available for a flat rate charge of $19.95.
Please allow 2 to 3 business days for delivery from date of dispatch.
Time frames are approx. only, once despatched we hold no responsibility for any delays caused by Australian Post
Dangerous goods (e.g. Nail Polish, Hair Colour and Aerosols) cannot be sent via Express Post.


Dangerous Goods
Due to the nature of dangerous goods (e.g. Nail Polish and Aerosol Hair Spray) HHWH Online Pty Ltd cannot deliver to certain destinations.
Dangerous goods cannot be sent to the following postcodes:
South Australia / Northern Territory: 0822, 0882, 0852, 0860, 5710, 0872, 0880, 0881
New South Wales: 2836, 2880, 2898, 2899
Queensland: 4470, 4476, 4482, 4488, 4494, 4821, 4827, 4873, 4897, 4885, 4891, 4471, 4477, 4483, 4489, 4495, 4822, 4828, 4874, 4880, 4886, 4472, 4478, 4484, 4490, 4496, 4823, 4829, 4875, 4881, 4887, 4473, 4479, 4485, 4491, 4497, 4824, 4830, 4876, 4882, 4888, 4474, 4480, 4486, 4492, 4498, 4825, 4871, 4877, 4883, 4889, 4475, 4481, 4487, 4493, 4816, 4826, 4872, 4878, 4884, 4890
Western Australia: 6161, 6434, 6440, 6446, 6635, 6701, 6713, 6721, 6730, 6752, 6762, 6429, 6435, 6441, 6447, 6638, 6705, 6714, 6722, 6731, 6753, 6765, 6430, 6436, 6442, 6448, 6639, 6707, 6715, 6723, 6733, 6754, 6770, 6431, 6437, 6443, 6450, 6640, 6710, 6716, 6724, 6740, 6758, 6798, 6432, 6438, 6444, 6532, 6642, 6711, 6718, 6725, 6743, 6760, 6799, 6433, 6439, 6445, 6537, 6646, 6712, 6720, 6728, 6751, 6761
Tasmania: 7255, 7256, 7257


International Orders
We are currently unable to fulfill international orders.

Hairhouse Returns Policy


You’re entitled to a refund, exchange or credit under the following circumstances:

    1. The product is faulty.
    2. The product is significantly different to what was shown or described to you.
    3. The product is not fit for the purpose you made known to us before we supplied it to you.

Subject to the above circumstances, wigs, jewellery, make-up, nail polish, brushes, hair accessories, colours, bleaches and peroxides are non-refundable due to hygiene reasons.

Proof of purchase must be provided. Please choose carefully as we do not refund for change of mind.

This policy also applies to online purchases, which can be returned to stores with proof of purchase.

If your online purchase is refunded in store, your refund will be made to the original payment method, except PayPal, Afterpay and Zip Pay payments which will be refunded in cash or applied to your Credit/Debit card.

If you wish to be refunded via your original payment method of PayPal, Afterpay or Zip Pay, please email enquiries@hairhousewarehouse.com.au with your order number and reason for returning your item.