Shipping & Delivery


Goods will be sent via registered post using Australia Post. All orders are shipped from Melbourne, Australia. We endeavour to dispatch orders which are in stock within 2 business days of receiving confirmation of payment.

Hairhouse Warehouse Online Pty Ltd has no control over, and makes no warranty in relation, to the performance of Australia Post or any other company which we may use to deliver our goods.

Due to a high volume of orders during sale periods there may be delays in dispatching orders. Express shipping may also be unavailable during sale periods.


Style Society Shipping
^Hairhouse Warehouse offers Style Society members FREE standard postage and handling (within Australia) on all orders $30 and over.
For all orders under $30 a shipping charge of $9.95 per consignment applies.


Standard Shipping
Receive FREE standard postage and handling (within Australia) on all orders $30 and over.
Shipping charge is a flat rate of $9.95 per consignment for all orders under $30.
Please allow between 3-5 business days for delivery from date of dispatch to Victoria, South Australia, Tasmania, New South Wales and Southern Queensland, and between 4-6 business days for delivery to Northern Queensland, Western Australia and Northern Territory.
Time frames are approx. only, once despatched we hold no responsibility for any delays caused by Australian Post and Toll Express


Express Shipping

Due to Australia Post parcel volumes, Express Post shipping times cannot be guaranteed at this time.
It is therefore temporarily unavailable. Please enjoy FREE standard shipping (for orders over $30) on us




Click & Collect

Click & Collect service is free.

A minimum of 3 hours hours is required to fulfill the order from store after the order is placed online.

  • Saturday - Wednesday: Order before 2pm for same day pick up*
  • Thursday & Friday: Order before 6pm for same day pick up*
  • *Participating stores only. Subject to store trading hours. Excludes public holidays. Check your preferred stores trading hours here.

Please wait for an order confirmation email from Hairhouse before picking up the order in-store.

Due to a high volume of orders during sale periods there may be delays in fulfilling orders. This may result in a delay in your order confirmation.




DoorDash

DoorDash delivery is a flat rate of $7.99 within 5km delivery radius of selected store.

An additional $1 will be charged for every addition 1 kilometre up to 10 kilometres of selected store.

We are currently unable to fulfill orders outside a 10 kilometre delivery radius of selected store.

For same-day delivery, a minimum of 2 hours is required to fulfill the order from store.

  • Order before 3 pm for same day delivery*
  • *Participating stores only. Subject to store trading hours. Excludes public holidays. Check your preferred stores trading hours here.

Due to a high volume of orders during sale periods there may be delays in dispatching orders. This may result in a delay in your order delivery.

Orders are packed by Hairhouse and delivered by our delivery partner DoorDash.




Dangerous Goods
Due to the nature of dangerous goods (e.g. Nail Polish and Aerosol Hair Spray) HHWH Online Pty Ltd cannot deliver to certain destinations.
Dangerous goods cannot be sent to the following postcodes:
South Australia / Northern Territory: 0822, 0882, 0852, 0860, 5710, 0872, 0880, 0881
New South Wales: 2836, 2880, 2898, 2899
Queensland: 4470, 4476, 4482, 4488, 4494, 4821, 4827, 4873, 4897, 4885, 4891, 4471, 4477, 4483, 4489, 4495, 4822, 4828, 4874, 4880, 4886, 4472, 4478, 4484, 4490, 4496, 4823, 4829, 4875, 4881, 4887, 4473, 4479, 4485, 4491, 4497, 4824, 4830, 4876, 4882, 4888, 4474, 4480, 4486, 4492, 4498, 4825, 4871, 4877, 4883, 4889, 4475, 4481, 4487, 4493, 4816, 4826, 4872, 4878, 4884, 4890
Western Australia: 6161, 6434, 6440, 6446, 6635, 6701, 6713, 6721, 6730, 6752, 6762, 6429, 6435, 6441, 6447, 6638, 6705, 6714, 6722, 6731, 6753, 6765, 6430, 6436, 6442, 6448, 6639, 6707, 6715, 6723, 6733, 6754, 6770, 6431, 6437, 6443, 6450, 6640, 6710, 6716, 6724, 6740, 6758, 6798, 6432, 6438, 6444, 6532, 6642, 6711, 6718, 6725, 6743, 6760, 6799, 6433, 6439, 6445, 6537, 6646, 6712, 6720, 6728, 6751, 6761
Tasmania: 7255, 7256, 7257


International Orders
We are currently unable to fulfill international orders.

Hairhouse Returns Policy


You’re entitled to a refund, exchange or credit under the following circumstances:

    1. The product is faulty.
    2. The product is significantly different to what was shown or described to you.
    3. The product is not fit for the purpose you made known to us before we supplied it to you.

Subject to the above circumstances, wigs, jewellery, make-up, nail polish, brushes, hair accessories, colours, bleaches and peroxides are non-refundable due to hygiene reasons.

Proof of purchase must be provided. Please choose carefully as we do not refund for change of mind.

This policy also applies to online purchases, which can be returned to stores with proof of purchase.

If your online purchase is refunded in store, your refund will be made to the original payment method, except PayPal, Afterpay and Zip Pay payments which will be refunded in cash or applied to your Credit/Debit card.

If you wish to be refunded via your original payment method of PayPal, Afterpay or Zip Pay, please email enquiries@hairhousewarehouse.com.au with your order number and reason for returning your item.