Frequently Asked Questions

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General faq

You will receive an email upon dispatch of your order. You can use this link to track the status of the order at any time. If you did not receive a tracking email or need further assistance, please contact us HERE

Our orders are delivered using Australia Post e-Parcel service. If you did not receive a delivery notification from Australia Post, please contact us HERE and we can support you in locating your order.

We cannot guarantee an order can be edited once it has been submitted. If you need to make a change to your order, please contact us immediately at HERE

We cannot guarantee an order can be cancelled once it has been submitted. If you place an order you would like to cancel, please contact us immediately at HERE. Where possible we will work to assist you.

Please contact us HERE for any assistance related to your online order.

For general inquiries or feedback please contact us HERE

You can reprint a copy of your tax invoice by logging in to your ACCOUNT. Otherwise please feel free to contact us for a copy of your tax invoice HERE

Style Society is the loyalty rewards program that Hairhouse customers can sign up to for exclusive offers and discounts. The program has member only sales and allows customers to earn points for every dollar spent on products and services in the Hairhouse store or Online. To read more about Style Society and the benefits of becoming a member click HERE.