I haven't received my order yet. What's the status?
You will receive an email upon dispatch of your order. You can use this link to track the status of the order at any time. If you did not receive a tracking email or need further assistance, please contact us HERE
I'm trying to track my order but this says delivered?
Our orders are delivered using Australia Post e-Parcel service. If you did not receive a delivery notification from Australia Post, please contact us HERE and we can support you in locating your order.
I put the wrong delivery address on my order and need to change it. How do I fix this?
We cannot guarantee an order can be edited once it has been submitted. If you need to make a change to your order, please contact us immediately at HERE
I would like to cancel my order.
We cannot guarantee an order can be cancelled once it has been submitted. If you place an order you would like to cancel, please contact us immediately at HERE. Where possible we will work to assist you.
I had problems placing my online order and I'm scared that my order went through multiple times.
Please contact us HERE for any assistance related to your online order.
I have feedback I'd like to pass on, who should I contact?
For general inquiries or feedback please contact us HERE
I need another copy of my receipt for warranty reasons. Can you help?
What is Style Society?
Style Society is the loyalty rewards program that Hairhouse customers can sign up to for exclusive offers and discounts. The program has member only sales and allows customers to earn points for every dollar spent on products and services in the Hairhouse store or Online. To read more about Style Society and the benefits of becoming a member click HERE.