Terms & Conditions

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Terms and Conditions of Sale

Please carefully read the terms and conditions that are detailed below as they form the basis of the sale agreement between you and HHWH Online Pty Ltd when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that your purchase from us is subject to these terms and conditions. HHWH Online Pty Ltd reserves the right to amend the terms and conditions of sale at any time so we suggest that you review these terms and conditions prior to the completion of the purchase of any goods from our online store.


Payment is taken at the point of order and receipt of your order will be confirmed to you at the email address you provide. We reserve the right not to accept an order if we have reasonable grounds to believe that the order has not been placed in good faith, in which case we will advise you of that decision by email and refund any moneys received as soon as possible.


Prices online may vary to store prices.

We will use our best endeavours to ensure that prices on our website are accurate and up to date. We reserve the right to alter our prices at any time without notice but in the rare event that a price is changed after you authorise payment, you will be given the opportunity to cancel the order or authorise an additional payment. Our prices are denominated in Australian dollars. The name "HHWH Online Pty Ltd" will appear on your credit card statement. Our prices include Australian Goods and Services Tax which is currently 10%. Our product prices do not include postage and handling. Our final charge includes an amount for the products you purchase and an amount for postage and handling (unless your order has qualified for free shipping).

Availability of Products

All sales made on our website are subject to availability. While we will use our best endeavours to ensure that products shown as in stock on our website are available, we may run out of stock from time to time. Should this be the case with your order we will contact you at the email address you have supplied and issue a full refund for the products not available. Items which are shown as out of stock will be obtained as quickly as possible. Prices online may be different to in store prices.

Use of Goods

It is essential that all products purchased from HHWH Online Pty Ltd are used in the manner that they are intended to be used as described on our web site. HHWH Online Pty Ltd accepts no responsibility for any damage, loss or injury caused by use of our products in any manner contrary to the intended use.

It is very important to seek professional advice when mixing permanent hair colour creme with peroxide to formulate the right mix and combination of ingredients. Permanent hair colours contain ingredients that may cause irritation to some people, and therefore we strongly recommend that they be used in a professional environment. In purchasing these products you agree that you understand that proper usage and care must be taken when using these products and you will follow the manufacturer's instructions of use at all times.

Limitation of Liability

To the fullest extent permitted by law, the liability of HHWH Online Pty Ltd for breach of any warranty or condition which cannot be excluded is limited at the option of HHWH Online Pty Ltd to the replacement of goods or the supply of equivalent goods or the payment of the cost of replacing the goods.


The HHWH Online Pty Ltd web site contains hyperlinks and other pointers to Internet web sites operated by third parties. These linked sites are not under the control of HHWH Online Pty Ltd and HHWH Online Pty Ltd is not responsible for the contents of any linked web site. HHWH Online Pty Ltd provides links as a convenience to our customers only. The inclusion of any link does not imply any endorsement of the contents of any linked web site.

Currency Conversion

Our website retail prices are denominated in Australian dollars. If you purchase in a different currency we offer a price conversion option which shows an estimated price of our products and charges in your local currency. The actual charge will be calculated by your credit card issuer based on their conversion of the Australian dollar price when your credit card is charged.

HHWH Online Pty Ltd has no control over, and makes no warranty related to, the currency conversion used by the issuer of your credit card.

HHWH Online Pty Ltd Disclaimer

The information contained on this website is provided by HHWH Online Pty Ltd in good faith. The information is believed to be accurate and current at the date the information was placed on this website.

HHWH Online Pty Ltd does not warrant that the website or any products or services shown on the website will be available or will meet a customer's requirements.

Neither HHWH Online Pty Ltd nor employees of HHWH Online Pty Ltd make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this website. By accessing this website you agree that neither HHWH Online Pty Ltd nor any of its employees will be liable for any errors or omissions in the information contained on this website.

When you order products from this website, you accept all responsibility for selecting a product that is suitable for your purposes.

Australian Goods and Services Tax (GST)

HHWH Online Pty Ltd prices include Australian Goods and Services Tax (GST) which is currently 10%.

Style Society Member Rewards Program Terms and Conditions

1. Definitions
1.1 In these Terms & Conditions:

Dollar or $ means Australian dollars.

Hairhouse Warehouse or Hairhouse means The Hairhouse Warehouse Pty Ltd ABN 65 079 509 738 and includes Hairhouse Warehouse’s employees, agents, contractors, officers, franchisees and related entities (as that term is defined in the Corporations Act 2001(Cth)).

Member means a member of the Style Society Rewards Program.

Points means Reward Points or Double Reward Points earned by a Member in accordance with these Terms and Conditions.

Privacy Policy means the Hairhouse Warehouse privacy policy published on the Website.

Profile Page means the webpage on the Website where a Member can, amongst other things, update personal details, and check loyalty status and points balance.

Program or Style Society Rewards Program means the rewards program operated by Hairhouse Warehouse in which Members earn Points.

Returns Policy means the Hairhouse Warehouse returns policy published on the Website.

Reward Points means:
(i) (i) in the case of a Style Society Member: 1 point for every $1 spent at Hairhouse Warehouse (in-store (retail and salon) or online); or
(ii) (ii) in the case of a High Style Society Member: 1.5 points for every $1 spent at Hairhouse Warehouse (in-store (retail and salon) or online),
(excluding any beauty services, body contouring and non-Hairhouse Warehouse supplied services e.g. telemedicine services), and earned by a Member in accordance with these Terms and Conditions.

Terms and Conditions means these terms and conditions, as amended from time to time.

Website means www.hairhousewarehouse.com.au

  • 2. Participation and Membership
      2.1 Only individuals who are Australian residents can apply for membership and participate in the Program. A Member may only hold one membership and 1 membership card at any time.
      2.2 To apply for membership and become a Member, an applicant must sign up by visiting a Hairhouse Warehouse store (or sign up online at the Website) and registering their name, a valid and unique email address, and mobile phone number.
      2.3 By joining the Program the applicant agrees to:
      (i) accept and be bound by these Terms and Conditions; and
      (ii) the collection, use and disclosure of their personal information in accordance with the Privacy Policy (a copy of which can be obtained on the Website), as amended from time to time.
      2.4 Hairhouse Warehouse may, in its absolute discretion and without giving reasons for its decision, accept or refuse an application for membership.
      2.5 The rights of a Member are non-transferable and Reward Points are not redeemable for cash.
      2.6 It is the responsibility of a Member to update their details on their Profile Page.

  • 3. Program and Points
      3.1 The Style Society Program consists of 2 levels of membership – Style Society and High Style Society. Upon joining the Program, a Member automatically joins the Style Society level of membership where they collect 1 Reward Point for every $1 spent in-store (retail) or online and 1 Reward Point for every $1 spent on salon and piercing services (excluding any beauty services, body contouring and non-Hairhouse Warehouse supplied services e.g. telemedicine services).
      3.2 Once a Member accrues 500 Points they receive a $15 loyalty voucher which can be used on a subsequent purchase (in-store or online, on any product or service).
      3.3 If a Member collects 1500 Points or greater within a 12 month period (from date of joining the Program or in any subsequent 12 month anniversary period), they are promoted to High Style Society level of membership where they receive 1.5 Reward Points for every $1 spent in-store (retail) or online and 1.5 Reward Points for every $1 spent on salon and piercing services (excluding any beauty services, body contouring and non-Hairhouse Warehouse supplied services e.g. telemedicine services).
      3.4 A Member must accrue 1500 Points (or greater) each 12 month anniversary from date of joining the Program to remain at High Style Society level.
      3.5 Style Society points are calculated including decimals e.g. $29.95 = 29.95 Style Society points, or for High Style Society $29.95 = 44.925 points.
      3.6 Additional Reward Points may also be earned by Members on promotions or incentive programs as determined by Hairhouse Warehouse from time to time.
      3.7 Subject to IT operability, Reward Points will be credited to a Member’s Program account within 48 hours of a purchase.
      3.8 A Member can check their loyalty status and points balance, and redeemable loyalty vouchers by logging into the Style Society Members’ Profile Page on the Website. Hairhouse Warehouse is not responsible for any delay in the updating of a Member’s points balance.
      3.9 Hairhouse Warehouse may, from time to time and in accordance with clause 7.1, vary the number of dollars spend for Reward Points accumulation rate.
      3.10 Hairhouse Warehouse reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed using the Style Society Rewards Program.

  • 4. Points Redemption
      4.1 Once a Member accrues 500 points a $15 loyalty voucher is emailed to the member and can be used on subsequent purchases (in-store or online, on any product or service) (Loyalty Voucher). A Loyalty Voucher expires 60 days from the date of issue.

  • 5. Returns
      5.1 The return of any product redeemed using a Loyalty Voucher will be subject to the terms and conditions of the Returns Policy. If an in-store refund is to be provided to a Member where a Loyalty Voucher has been used for the purchase it will take the form of a refund of $15 credited in a gift card plus refund of any cash component paid by the Member. If an online refund is to be provided to a Member for an online purchase using a Loyalty Voucher the Member will be refunded in the same format of payment and the amount of the Loyalty Voucher will be refunded with a promotion code emailed to the customer for use on a subsequent purchase.

  • 6. Lost or stolen cards
      6.1 Hairhouse Warehouse is not responsible for lost or stolen membership cards. The Member must report a lost or stolen card to Hairhouse Warehouse immediately. The Member’s existing card will be cancelled and a replacement card issued and sent to the Member.

  • 7. Changes to the Program
      7.1 Hairhouse Warehouse reserves the right to:
        (i) suspend or terminate membership at any time;
        (ii) vary these Terms and Conditions at any time for any reason; and
        (iii) terminate the Program,
        without prior notice to a Member.

      8. Termination
        8.1 Program membership continues until the earlier of termination or cancellation by Hairhouse Warehouse (in its absolute discretion) or the Member notifying Hairhouse Warehouse customer service via email: enquiries@hhwh.com.au to advise that he or she wishes to terminate their Program membership. If Program membership is terminated the Member must return their card (if held) in person to a Hairhouse Warehouse store or by mail to The Hairhouse Warehouse Pty Ltd, PO Box 4449, Doncaster Heights, Victoria 3109.

      9. General
        9.1 Hairhouse Warehouse does not warrant in any way that rewards or benefits for Members will be available at any particular time or times or in any particular place.
        9.2 To the extent permitted by law, Hairhouse Warehouse’s liability in relation to any product or service purchased in store or via the Website is limited to the lesser of: in the case of products, (i) the cost of replacing the relevant product, (ii) the cost of obtaining an equivalent product, or (iii) the cost of having the relevant product repaired, and in the case of services, (i) the supplying of the services again, or (ii) the payment of the cost of having the services supplied again.
        9.3 Apart from clause 9.2, Hairhouse Warehouse has no liability (including liability in negligence) to the Member for any loss or damage (consequential or otherwise) suffered by the Member.
        9.4 A Member indemnifies Hairhouse Warehouse for and against any loss or claim suffered or incurred by Hairhouse Warehouse arising from or in connection with a breach of these Terms and Conditions by a Member.
        9.5 These Terms and Conditions supersede and replace any and all previous Terms and Conditions specifically governing the Program (or any predecessor of it).

        Terms and Conditions for use of Gift Cards

        The gift cards are issued by The Hairhouse Warehouse Pty Ltd (Company) ABN 65 079 509 738.

        By purchasing or using, or attempting to use, the gift card you accept and agree to be bound by these Terms and Conditions for Use.

          Purchasing Gift Cards

          Gift cards can be purchased in a Hairhouse Warehouse store in the same way as any goods or services. All gift cards can be loaded with amounts between $5 and $1,000. You cannot pay for a gift card with another gift card.

          e-Cards can be purchased on hairhousewarehouse.com.au and redeemable at Hairhouse Warehouse stores in Australia and online.

          Using your Gift Card

          You can use the gift card to purchase any goods or services available from a Hairhouse Warehouse store and the online store. Once the transaction has been completed your gift card balance will be reduced by the purchase amount. You can use your gift card as many times as you want until the balance reaches zero or the expiry date has passed. The gift card is not redeemable for cash and no change will be given on purchases. The card may used as part payment with the balance being made up with other legal tender. The card is not reloadable and cannot be used for a cash advance.

          Exclusions for use of Gift Cards

          From time to time the point of sale system in store may not be connected to the main server and your card transaction cannot be validated. In this event your gift card cannot be used until the system comes back on line. Gift cards cannot be used for purchases made online.

          Validity and Expiry of Gift Cards

          Your gift card will be valid for use for 3 years from the purchase date. Any balance that remains after this date will not be available for use and will not be refunded.

          Lost or Stolen Gift Cards

          Treat your card like cash. Lost or stolen cards will not be replaced or refunded. You are responsible for the use and safety of your gift card. You are liable for all transactions on your gift card.

          Re-Issue of faulty or damaged Gift Cards

          A defaced, mutilated, altered, lost or stolen gift card will not be replaced, refunded or redeemed unless it can be proven that the gift card was faulty or damaged as a result of the production process or otherwise due to the fault of the Company, its agents, franchisees or contractors.

          Checking Your Balance

          You can check your balance and expiry date at any time in any Hairhouse Warehouse store during opening hours.


        Free Treatment Offer

        Offer available from 9.00am AEDT 23/3/20 – 11:59pm AEDT 12/4/20, or until sold out at participating Hairhouse Stores and Online. Shampoo and Conditioner must be added to cart and be from the same brand. Offer applies to select shampoo and conditioner items from participating brands only. Free treatment is automatically applied at checkout. Offer cannot be used in conjunction with any other offer, and is not transferable or redeemable for cash.

        Participating Brands:
        - Aromas
        - Davroe
        - De Lorenzo
        - L’Oreal Professionnel
        - Matrix Total Results
        - Muk
        - NAK Hair
        - Redken
        - Schwarzkopf

        Sexy Hair 3 for 2

        Offers available until 11:59pm AEST 26/4/20, or until sold out at participating Hairhouse Stores and Online. Offer excludes electricals, hair accessories, hairspray, products of 500mL and greater, promotional packs and travel-size products. Offer cannot be used in conjunction with any other offer. All three items must be added to bag, be from the same brand and be purchased in the same transaction. Discount is applied at checkout. Free item must be of equal or lesser value. Offer applies to selected Sexy Hair products only.

        Style Society 10% off first purchase

        *Offer available to Style Society members only on first purchase after program sign up. Offer cannot be used in conjunction with any other offer. To redeem Online, you must be logged into your account and use the promotion code provided within 30 days. To redeem In-store, you must present code received in email within 30 days.

        Offer excludes:
        - Services
        - Sale items
        - Gift cards and vouchers
        - Kerastase
        - Shu Uemura Art of Hair
        - Evo
        - Kevin Murphy
        - Eleven Australia
        - Cloud Nine.

        Free Style Session

        Offer valid for redemption Monday to Friday before 5pm, based on stylist availability. Hair must be shampooed and dried prior to appointment. You must bring your new styling tool on the day and proof of purchase (this email). Offer is not valid in conjunction with any other offer(s) and is not transferable or redeemable for cash. Offer valid three weeks from date of purchase and can be used at any Hairhouse store.


        Salon Rebooking

        - T.Lecocq
        - T.Bateman
        - B.Sellars

        Aus. res. 18+ only. Starts: 1/12/19 12:01 am AEST. Ends: 31/12/19 11:59 pm AEST. Draw: 2/3/2020, Hairhouse Support Centre, Ground Level, 605 Doncaster Road, Doncaster, Victoria, 3108. Prize: 3 x $1,500 Luxury Escapes Gift Vouchers (total prize pool $4500). Winners published at www.hairhousewarehouse.com.au/salon-win by 4/3/20. Promoter: The Hairhouse Warehouse Marketing Fund Pty Ltd (ABN 44 114 668 487). See www.hairhousewarehouse.com.au/salon-win for full Terms and Conditions. NSW Permit No. LTPS/19/39710 and ACT Permit No. ACT TP 19/04589. View full terms and conditions here.

        Salon Appointment Booking Policy

        We reserve appointments especially for you, therefore we request that you be courteous and respectful of the time allocated and call us promptly if you are unable to keep an appointment.

        When booking an appointment quoted at $200 or more in value, or expected to take more than 3 hours, we request a 25% deposit of the total cost.

        If you’re booking over the phone we will request your credit card details to secure the appointment; if you book in person, you will be required to pay the deposit by credit card, eftpos or cash. We appreciate being notified if you’re unable to keep your appointment by calling the salon directly.

        The balance of payment will be due at the completion of your service.

        When you cancel your appointment with 24 hours’ notice, the deposit will be refunded (by the same means as taken) or transferred to the new appointment time. A ‘no show’ on the day will result in the deposit being forfeited.

        If you are using a salon services gift voucher, up to 25% of the value of the voucher will be forfeited when the voucher is redeemed.

        Making an appointment is in acknowledgement of this booking policy and we look forward to welcoming you at your next appointment.

        Piercing Policy

        Hairhouse Warehouse takes pride in valuing the health and safety of all its customers. In order to comply with national body piercing legislation, the following points outline the policy for piercing at Hairhouse Warehouse:

        Government issued Photo ID such as drivers licence, passport etc. must be presented before ANY type of piercing is conducted. We must obtain proof of age to confirm that the person being pierced has reached the relevant age of consent for the piercing procedure.

        Under no circumstances will ANY piercing be conducted on anyone under the age of 16 years without a ‘Consent Form’ signed by their parent or guardian. The parent or guardian must sign the consent form, and provide evidence of guardianship (i.e. Medicare card with both names on it) – signing of the consent form must be witnessed by the Body Piercer.

        Persons aged 16 years and over do not need parental permission to obtain a piercing except in Western Australia, where the legal age for piercing without parental consent is 18 years of age.

        Under no circumstances will a nipple piercing be conducted on any person under 18 years of age.

        Under no circumstances will any piercing service be conducted on the genitals or genital area.

        Under no circumstances will a piercing service of any type be filmed or photographed.

        Due to OH&S, unless the client is underage they are not permitted to bring anyone into the piercing room with them.


        These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Hairhouse Warehouse Online Pty Ltd and its related bodies corporate (together Hairhouse).

        By submitting any content to Hairhouse, you warrant to Hairhouse that:
        - You are the sole author and owner of the intellectual property rights in the content;
        - You consent to all acts and omissions by Hairhouse Warehouse in relation to content you submit, whether or not such use would, but for this warranty, infringe your moral rights
        - All content that you post is accurate;
        - You are at least 18 years old;
        - Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

        You agree to indemnify and hold Hairhouse (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

        For any content that you submit, you grant Hairhouse a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

        All content that you submit may be used at Hairhouse’s sole discretion. Hairhouse reserves the right to change, condense, withhold publication, remove or delete any content on Hairhouse’s website that Hairhouse deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Hairhouse does not guarantee that you will have any recourse through Hairhouse to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Hairhouse reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Hairhouse, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Hairhouse, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.